When two or more people come together to accomplish a goal or to face and resolve problems, conflict is to be expected.
Unresolved work-related conflicts adversely affect morale, disrupt relationships, reduce productivity, and sometimes lead to violence.
Disputes that result in lawsuits are time-consuming, costly, and extremely stressful for employees and organizations.
You will learn how to:
- Understand what triggers the behavior of difficult people and how your self-image affects the way you respond to conflict.
- Communicate your ideas and opinions without alienating others.
- Give and receive constructive feedback and minimize defensiveness in situations involving conflict and confrontation.
- Clarify issues that are in conflict, generate new options, and resolve conflicts in a way that benefits everyone involved.
- Recognize the warning signs of a potentially violent situation and use verbal and nonverbal techniques to attempt to calm the person.
You will take a test on your Conflict Management Style to help you understand your conflict style and to learn how to work with others who have different conflict styles.